Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. I guess it is just the style. Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? When service was requested no date is set for repairs, they say a phone call will be made prior to them coming out. The quality they used to make was something that as a consumer I would stand behind. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). This is not one of them. (I told the young saleswoman at Lazyboy yesterday that I thought most of the fabrics looked like the belonged in my grandmother's home, and she said, "Well, you ARE buying a recliner!" Wow! He was also friendly, straightforward, and did not try to pressure us. In addition, on Google they are only able to achieve a 3.6 star rating. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. La-Z-Boy now provides multiple types of furniture in a wide range of styles, so you'll find a plethora of chaises, sofas, loveseats, sectionals, side tables, desks, bed frames, swivel or gliding chairs, office chairs, and home accent products to buy. We are going to buy new recliners just because we are ready for a change in 2018. I was not impressed.). It was hard to let it go since other than that flaw it was beautiful. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. We purchased from La Z Boy because the furniture is made in the USA. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. You can always check with your hubby's doctor to see if there's a possibility of having an adjustable bed prescribed for him so your insurance would pay for all or part of it. Too much to spend on poor quality. Made it more fun and enjoyable. Oh for sure they are fantastic at the store, great sales people. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. My mom even said you can now notice the drapes. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. We will definitely check out the different brands mentioned in your replies. Patty Stratton is absolutely the best. Ended up customizjng with glider mechanism and metal handles. Shop Homemakers for the best Chairs & Recliners at the lowest prices. Paid in full but had to wait nearly six months for "assembly." The sectionals can range from $3000 to $8000+ on furnishings and more. In fact; if Walmart were to produce a recliner, this is probably what it would turn out to be. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. After trying to resolve the issue with them, we are now mid August with a 'new' broken couch. When you sit in the chair you are automatically rocketed back, it will not stay up at all. Winner: La-Z-Boy is a clear winner in the price category because it has a broader range of products suited to all budget classes. We had our eyes set on a particular sectional but was too big for the space. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). LA-Z-BOY HOME FURNISHINGS & DECOR - 18 Photos & 40 Reviews - 3500 Sisk Rd, Modesto, CA - Yelp Restaurants Home Services Auto Services La-Z-Boy Home Furnishings & Decor 40 reviews Claimed Furniture Stores, Home Decor, Interior Design Edit Open 10:00 AM - 7:00 PM See hours See all 18 photos Write a review Add photo Review Highlights Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. I then was told I would receive a call within a week. I simply couldn't afford both the recliner and couch. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Not sure what the issues are supposed to be with them? So stay away from them - not worth the time. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. We ended up taking the couch back to the Springdale store. I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! The best part about La-Z-Boy furniture is the comfort factor. Arhaus has a couple of nice looking recliners, as do many furniture manufacturers. La-Z-Boy just happened to have a set that I liked. Comfort Design brand furniture known by anyone? First Available Appt Was 5 Weeks Later. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. Kelly saw us and left her meeting. Ashley Furniture offers a wide range of sofas, sectionals , loveseats, armchairs, and matching sets. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. Professional Gaming & Can Build A Career In It. The drapes are in! Furniture was ordered and we we told 8 weeks. With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. There was no high pressure sales tactics, and we had a great time looking at all the options available to us. I've had a broken Duo couch for several months and still no resolve. Great furniture! I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. We are so excited about our new furniture just in time for Christmas! I did not receive the actual furniture until May 2021. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. La-Z-Boy is the place for people looking for furniture! I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. He was very knowledgeable about the kinds and warranties and fabrics and the many choices there were. The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. Your bank has got your bank! I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. My DH also has nights where he can only sleep in his recliner so I understand what you're going thru. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. but the same improper stretching and wrinkling ofthe leather to force fit the frame, back cushions bowed with too highattachment to the back frame so that the zipper welt can be seen where the backcushions do not meet the seat cushions. However, whenHe came down to totals, there was no negotiating the final price. I will remember him the next time I am in the market for furniture. Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! We ordered 2 recliners and got our choice of color and texture. I have purchased two more chairs and expect delivery soon. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. Why? She said the price is the price .No discounts. ProductReview: 3.9/5 stars based on 382 ratings. Doug greeted us and helped us whittle down exactly what we were looking for. I will follow up with the review when I take delivery but the Corona Virus is pushing delivery dates back; I understand. Not this customer service person. I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. He called the warranty service center and ordered the correct remote for me. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. 1. That's probably because they are so poor in quality at least that's my guess. Treated us like our sale mattered. Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. Does a company not stand behind their quality work anymore? sjharris53.oh I love your chair! In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. Furniture is very nice quality & we love being able to customize the fabrics. If they had just repaired and recovered the chair, I would be a happy person. There are some recent complaints about perceived quality in some cases. Thanks Joe! Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. He was extremely knowledgeable and kind. I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself. Not sure what furniture is good, we always have had cushions go flat, and we are NOT heavy people at all in case you think that is the case. The salesman I dealt with gave me recommendations based on my needs. We walked in on the Tuesday before black Friday. We bought two Lazy Boy recliners in 2001. We came here looking for a nice recliner/rocker for our nursery, I figure if I'm going to be getting up 3-4 times a night I want a comfortable chair to sit in! Josh said he's seen better and he's seen worse (?!) Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. There's a wide price range, with great deals starting around $300. So glad we didn't also buy the highly overpriced sofa sleeper. I was wrong. The chair I sat in at the store was very comfortable and plush. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. Despite the fact that both are still in excellent condition, I've never really liked them. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. For a senior citizen to pay almost $1500.00 for something which they still have not delivered is unacceptable. Michael our sales consultant was so helpful. He and his wife never really used it. Great experience. Joe was great and with the help of Dan, we were able to buy our dream lay z boy. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. How the hell do you expect only one woman to dismantle, move, load into a truck that I don't have, and bring in furniture this size?!! Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. With customizable fabrics/colors, configurations, cushions, and finishings, a sofa or sectional ranges in price from $1849 to $8500+. Very informative..and about Lane furniture too! Nor do they have any desire to make an attempt at customer service. They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. Dave was very helpful and knowledgeable in answering all our many questions. Both are leather. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. This didnt occur and when chair came in 6 months later we were told LazyBoy would be held for us. My wife decided to indulge me with a legendary La-Z-boy all leather recliner. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. The material and comfort is very worth it. Contemporary, Mid-Century Modern, Transitional or . That was June 8th, 2020. Meghan was very knowledgeable and helpful in helping us get a recliner to fit my dad's needs. Frank our salesman was knowledgeable, helpful, and very kind. We tried twice with both the Glendale and Prescott stores and it was like pulling teeth to get a designer to come to our home. Southern Motion was founded on the idea of combining the best in stationary and reclining furniture to create recliners, sectionals, sofas, and loveseats that are the best quality available. Isn't that why ya buy them? I see lots of negative reviews but our experience was nothing but top rate! Outstanding service Joe really took care of us. Double-Locking Footrest. I had a much better sales experience from a local mattress store last year than I did from this store in September. The leather has peeled away from the fabric backing in all wear places. We were told that LA Z BOY made a corporate change in December 2022 without telling their outlet stores or any customers that they were no longer going to make a power (?) She helped us to buy one good lazy boy just for us! Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. That was on July 12. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. This is furniture we really use. Then no return calls. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! My 3000 $ chair stopped working 1 month after I received it. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. 10 weeks out and still no furniture. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. bcb_flux 6 yr. ago. DH is tall and has a tall man's Lazyboy. They are from 2005 and still look new. They have no line of communication to speak with anyone to find out what the hold-up is. She helped us get exactly what we needed to replace an old lift recliner. I said i never expected that a 4500 set would break in 8 mo and 13 months. Upon contacting their promoted service group several times, we received no response for service. Top Rated Best Home Furnishings Vs Lazy Boy 1 Christopher Knight Home Neville PU Push Back Recliner, 2-Tone Brown 1 Buy Now Normal: 38. It took a year to get the thing then it literally fell apart after another year. Patty is the kind of salesperson any store should have. I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. A new section of the sofa was ordered and shipped to my home. Again, thank you for your help in resolving this issue. Can't wait to actually sit in it. No one could answer me. Lazy boy made me pay $150 for their "techs" to come out, they said it was flat and non repairable - no access to insert new foam. Have either of you had problems with your Lazyboy? The repair tech looked at it and said that is how it is supposed to be and left. I said fine but the company has been in business for a very long time and has a decent reputation and they kept repeating the 1-year warranty but could repair it for me at MY COST! While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. Delivery is awful, and the quality is terrible when it arrives. We bought a new couch, not one that two pieces had to be repaired out of the box with NO apologies or discounts. 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