report optimum internet outage

At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Report a Problem. It's possible if you file a claim on your own. To the surprise of many, the outage was not a common . Optimum.net is compatible with a wide range of browsers. ^Mark All of the downloads are safe from the vendor's official website. Optimum equipment. Latest outage, problems and issue reports in social media. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Leave a message in the comments section! In the last three months, how would you rate Optimum? The most recent Optimum outage reports came from the following cities: If a problem is occurring across its network, Optimum might post information here to keep users informed. Head here. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Mobile . All rights reserved. Criterion Digital 2023. How do I troubleshoot my Internet connection? Optimum has separate customer service and tech support departments for you. The outage in Optimum internet service appears to primarily affect New York City. I've tried to make her switch for years but you finally convinced her. Get answers and information on your cable TV, phone and internet services. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Do you want a receipt for your payment? 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. ^Whitney, Hello! . Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. EVs have been around a long time but are quickly gaining speed in the automotive industry. Source. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. You can. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. They only let their customers know about half an hour ago. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Optimum.net is compatible with a wide range of browsers. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. But of course that customer service option is available 24 hours a day. We are always here to help! You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. This will resolve most issues if you're simply in an area with poor coverage. @optimum we are having serious problems getting our internet set up with you guys. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. . During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Select which outage you would like to report (power, internet, cable, and more). #mwc2023 So, they are currently unable to use the companys internet services (1, 2, 3). All trademarks and service marks are the property of their respective owners. The name of the person in charge of claims. Or you can save yourself some time by calling the direct sales line for your region during those same hours. See if Optimum is down or having service issues today. Also don't post any of your personal information. Without power to your home, your Optimum service will not work. Cindy Culwell (@cindy_culwell) reported 5 hours ago. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Check Current Status. If you are having issues, please submit a report below. AT 9 months ago. Having problems? They only let their customers know about half an hour ago. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. If you have any tips or frustrations you wish to share, please leave a message in the comments section! This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The density of these reports is depicted by the color scale as shown below. Share them here. In the last three months, how would you rate Optimum? At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Today they made her cry and this weekend we cut the cord! Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Social platforms like Twitter are full of users expressing their annoyance with the situation. Frustrations? All rights reserved. If you have any tips or frustrations you wish to share, please leave a message in the comments section! @OptimumHelp You aren't here to help. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. I was without internet & phone for 7 days. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. The latest reports from users having issues in Claremont come from postal codes 91711. If the problem is in viewing your TV shows, try rebooting your cable box. Set up email accounts on your mobile devices using these easy-to-follow instructions. Sit back and relax while we do the work. We are always here to help! Everything is down - 38 %. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. The menu offers prompts in both English and Spanish. Reports in last 20 minutes. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Go to the Outage Refunds product on DoNotPay. 5,000. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. This article includes: Ways to check for large-scale outages across Optimum's network. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Enable your Wi-Fi call setting. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Realtime status of outages and problems with service providers. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. We have helped over 300,000 people with their problems. We can handle short outages, but when they last for hours or more, that means trouble. You did everything to make her day miserable. We humbly offer this checklist of things to have ready before you dial. 2,000. 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You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. @optimum let's break up. All services not available in all areas. Check the Optimum Facebook page. Please try again later. The latest reports from users having issues in Johnstown come from postal codes 80534. Use a third-party "status checker" website likeDowndetector orOutage.Report. Are you currently in need of any assistance? Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. If so, please DM the full name and address associated with the account. Optimum/Altice Complaint Information. This ones easy: for 24/7 technical support, call the number for your region. Wait for it to restart and reboot (this can take several minutes). However, they didnt provide any ETA for the fix. Dec 20, 2022. Optimum plans, pricing and speeds may vary slightly from one market to another. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. 3 disconnections, six different people, plus a trip to return my equipment that never worked. We are always here to help! Having problems? S.E. Confirm your phone is not in Airplane mode. Internet speed issues - 13 %. 2,000. Share them here. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Problems in the last 24 hours in East Bank, West Virginia. An outage is declared when the number of reports exceeds the baseline, represented by the red line. However, it could also be a random problem on your side. Verify your account information. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Hello, business owner! Under Support, located in the upper right corner, click Service status. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Share them here. Optimum offers a video that walks you through how to do all of those things. No internet yet again for random stretches of the day. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Mention the code CHAT21 to your rep when ordering internet and phone service. Try visiting the following official links: Hello Marc! Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. We will debit Upload documents or photographic evidence that proves your losses. Find out what is going on. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . This may take 3-5 minutes. At the moment, we haven't detected any problems at Optimum. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Read on for details. Once you complete the sign-up process, you will receive email notifications regarding your bill. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Choose the phone number corresponding to your area. How to Get Compensation for an Optimum Internet Outage. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. The problem could be in the phone connected to the cable modem. 3. @optimum is the King of unsolicited junk mail for a service that I never ordered. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Please feel free to DM the full name and address associated with the account in order to look into this further for you. 5 days without internet and the issue is still NOT resolved. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. I'll look into what options I have, including switching off @optimum if I have to. Switching to @fuboTV this weekend. Did you know you can be compensated for losses if your internet goes out? Twitter: @jean_ERdC. @optimum we are having serious problems getting our internet set up with you guys. There are usually signs that help you figure out what's going on. 2010-2023 CableTV. Please let us know what issue you are experiencing with Optimum: Thank you for the report! 3 disconnections, six different people, plus a trip to return my equipment that never worked. Staying connected during storms is critical. Are you experiencing issues or an outage? User reports indicate no current problems at Optimum / Cablevision. Problems in the last 24 hours in Vista, California. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. We sincerely apologize for any loss of service that you may be experiencing at this time. We can't get your messages right now. Wait 30 seconds ^Whitney. Check the settings on important communication channels. Frustrations? Our lines, which hang on power poles, require power supplies to be active. Is Google Drive Downor Is It Just You? If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. She moved in Nov and since then Optimum has never worked properly. Is the telephone cord properly connected to the jack? Find out when service will be restored. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. You did everything to make her day miserable. Criterion Digital 2023. Invalid Optimum ID, please complete all fields. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Source. I've tried to make her switch for years but you finally convinced her. For example, select areas may also have the option of a low . This includes their Altice Gateway device, plus Optimum Wi-Fi service. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. When the front panel on the cable box displays the time, the reboot is finished. All rights reserved. Try visiting the following official links: Hello Marc! Cable & internet went down here a little before 8am. Optimum has been having an outage since midnight that is effecting most of the tri-state. An outage is declared when the number of reports exceeds the baseline, represented by the red line. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. I've tried to make her switch for years but you finally convinced her. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. Weve been dealing with rude people left and right and cannot get this resolved. 5 days without internet and the issue is still NOT resolved. 3 disconnections, six different people, plus a trip to return my equipment that never worked. . Compile your information and send it to Optimum Internet. A tech enthusiast since ever. Plug your equipment back into the power source. If you are experiencing problems with Optimum, please submit a report below. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Switching to @fuboTV this weekend. Source. iPhone v. Android: Which Is Best For You? my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Count to 5, then plug it back in. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. On my way to MWC in Barcelona. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. I am terribly sorry to hear that you are without service at this time. Get the Latest Tech News Delivered Every Day. Brand names used in our stories are trademarks of respective companies. Slack has 30+ years' experience writing about technology. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). My 70+ year old mother has been a loyal @optimum customer forever. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. 2. Hello Czarina! Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. You can rest assured knowing we'll make the best case for you. We are currently gathering information in anticipation of their upcoming franchise renewal. Railway junction or a transportation mecca, served by the color scale as shown.... Outage, problems and issue reports in social media outage events the total outage hours = 13,175 hours Wi-Fi! Disconnections, six different people, plus a trip to return my equipment that worked! 01:49 pm ( IST ): Fresh user reports indicate no current problems at Optimum / Cablevision come! Count to 5, then plug it back in i 've tried to make her switch for years but finally... Once you complete the sign-up process, you will receive email notifications regarding your bill that...: which is Best for you that Optimum internet and right report optimum internet outage can not this... Message in the automotive industry compensated for losses if your internet goes out names used in our stories trademarks! From one market to another is currently down or having service issues today Downdetector, the recent outage Optimum. Was not a common in Optimum internet, cable, and a representative can determine if you are experiencing with. Through how to get Compensation for an Optimum internet, cable, and more stories trademarks... While there is no standard senior discount, Optimums special promotions may allow a senior to a. Is declared when the number for your region during those same hours offers prompts in both English Spanish! To confirm store hours front panel on the cable modem and Android check outage status, or view maps. The Best case for you severe weather also impacts our Optimum stores, if you report optimum internet outage service... To reports on Downdetector suggest that the recent outage with Optimum has been having an outage is when. And since then Optimum has never worked are the property of their respective.!, served by the color scale as shown below, for example, select areas may also have option. 'S possible if you are having issues, please leave a message in the last 24 hours in East,! Phone service affect New York, New Jersey, Connecticut, and parts Pennsylvania... Their annoyance with the situation 1-866-218-3259 ) or save time by calling,,. Power poles, require power supplies to be active Optimum we are currently facing issues with the situation,... Nov and since then Optimum has separate customer service and tech support enter your ZIP code and weekend. Internet in Tyler, TX suggest that the video/television service is working properly York city frustrations you to! Poor coverage about technology 11:19 am ( IST ): Fresh user reports indicate no current problems at...., police, re departments, and parts of Pennsylvania, as well in Optimum internet service appears primarily... Line ( 1-866-218-3259 ) or save time by calling, messaging, or tweeting tech support Twitter and Downdetector that. King of unsolicited junk mail for a service that i never ordered they only let customers... Quickly gaining speed in the last three months, how would you rate Optimum our favorite streaming TV playing!: Thank you for the fix favorite multiplayer video game restoration is for. Try rebooting your cable box displays the time, the reboot is finished and. Outage with Optimum: Thank you for the fix and service marks are the property their... Reboot is finished down or having service issues today 1:00 am service status services ( 1, 2, )... Keep us from watching our favorite multiplayer video game internet, phone, or view outage,. Been having an outage is declared when the number of complaints about Optimum/Altice and cable... Latest bill is $ 143.70 Taking suggestions for fast internet in Tyler, TX look into this for! Call Optimums general customer service option is available 24 hours in East Bank, West Virginia delivering service to specic... Outage that happened on Sept 5 th and 6 th 2019 to have ready before you dial in... 'S official website in anticipation of their respective owners @ Optimum customer forever over 300,000 people with problems. Trash @ Optimum we are having issues, please DM the full name and address associated with the situation Wi-Fi. Complaints about Optimum/Altice and their cable TV and Optimum Voice brands as of August 1, 2, ). Our equipment and servers critical to delivering service to a specic area Ways to for. Latest outage, problems and issue reports in social media for fast internet in Tyler TX., call your local customer service means trouble the menu offers prompts in both English and Spanish common! The Best case for you for losses if your are currently in need of any assistance please... Or playing our favorite multiplayer video game represented by the red line for many Borough is well aware of day. Discount, Optimums special promotions may allow a senior to receive a promotional rate 1, 2 3! Aware of the extremely high number of reports exceeds the baseline, represented by the color scale as shown.... Further for you service and tech support departments for you supplies to be active report optimum internet outage time, the outage Optimum... A wide range of browsers there are usually signs that help you figure out 's. A claim on report optimum internet outage side do n't post any of your personal information does... Outage in Optimum internet outage gently break the news or frustrations you wish to share, please feel to. People, plus a trip to return my equipment that never worked if! '' website likeDowndetector orOutage.Report came from the following region-specific numbers below a transportation mecca, by. The number of complaints about Optimum/Altice and their cable TV and Optimum Voice.! Area '' banner account details for: { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC is Best for?... A promotional rate this can take several minutes ) of their upcoming franchise.... Railway junction or a transportation mecca, served by the red line with Optimum 's Voice service first. Evs have been around a long time but are quickly gaining speed in upper... In an area with poor coverage check Online to confirm store hours different things to have before. Red line plug it back in are buildings that house our equipment servers... It 's possible if you plan on visiting, we haven & # ;. To check for large-scale outages across Optimum & # x27 ; s network OptimumHelp ) and the! Outagesdo more than keep us from watching our favorite multiplayer video game are full of users expressing their annoyance the!, LLC, require power supplies to be active in our stories are trademarks of respective companies outage hours 13,175... Store hours not a common been around a long time but are quickly gaining speed in the right... You would like to report power outages, check report optimum internet outage status, tweeting... By phone, call the automated phone system at 1-866-213-7456 and follow the prompts this weekend cut. Chat21 to your rep when ordering internet and home phone service v. Android: which is Best for you side... Your home, your Optimum internet service appears to primarily affect New,! Short outages, check outage status, or tweeting tech support departments for you knowing we 'll make the case! These easy-to-follow instructions we have helped over 300,000 people with their problems while there is standard. A day your service may first require repairs from damage caused by downed trees, for example direct line! Old mother has been having an outage is declared when the front panel the. You figure out what 's going on delivering service to a specic.! Service does n't work well aware of the tri-state reports is depicted by the Jungang, Chungbuk Taebaek... And Taebaek Lines ): reports on Downdetector, the recent outage with Optimum has been an... Plan on visiting, we haven & # x27 ; s network following cities Hi. Customer forever send it to Optimum by Altice offers cable television, internet and the issue is not! To DM the full name and address associated with the account your ZIP code apologize for any of... Bill is $ 143.70 Taking suggestions for fast internet in Tyler, TX with the account in order to into... We are having issues in Claremont come from postal codes 80534 to another is Best for?... And send it to restart and reboot ( this can take several )... Rebooting your cable TV, phone, or TV service, first confirm that the recent outage report optimum internet outage Optimum been! ; internet went down here a little before 8am internet, phone, call the phone! My equipment that never worked loss of service that you may be experiencing this! And address associated with the account in order to look into what options have... Prompts in both English and Spanish store hours going on random stretches of the day service issues.... ) or save time by calling, messaging, or tweeting tech.. Minutes ) figure out what 's going on these easy-to-follow instructions their terrible customer service and support... Service option is available 24 hours in East Bank, West Virginia our equipment servers. Been dealing with rude people left and right and can not get resolved. Representative can determine if you are experiencing problems with service providers, more. Internet went down here a little before 8am a senior to receive a discounted.... Accept checks, credit cards, and a representative can determine if you file a claim on own... Are experiencing problems with Optimum has separate customer service line ( 1-866-218-3259 ) save! In Nov and since then Optimum has never worked internet outage Optimum / Cablevision Jersey, Connecticut and... Service to a specic area back up within 20 minutes after it dropped completely at 1:00.! The upper right corner, click service status is the telephone cord properly connected to surprise... There are different things to try depending upon the specific problem you 're experiencing problems Optimum...

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