This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 11.28 - 12.64 per hour. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. During the interview the recruiter already made it extremely clear I didn't get the job. I applied online. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Over 60% of our holidays are sold online! Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Free interview details posted anonymously by Jet2.com interview candidates. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Press 1 if you need to ask a query related to a website or mobile app. Delivering VIP Customer Service. Step four: face to face interview. Si vous continuez voir ce Note that you are dedicated to providing the best customer service possible in all situations involving customers. Remain impartial. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. I was told that I would be contacted in the next 48 hours should I be successful. Click to reveal The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Tell me about a time you dealt with a difficult customer? And not to forget a pair of free return flights for those sharing their birthday with us Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. I thought I had done very well in all of these however I was unsuccessful. Goodie bags packed with special treats Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. an. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Excellent explanation of job decription. Sell the benefits of your favorite holiday destination. Ci 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. I then received an email inviting me to a phone interview at a date and time that suited me. Followed by a video interview. Internet and download speeds. Jet2.com was named the - by UK travel agents for the tenth time. Your IP: Youll keep us flying and give support both in the air and on the ground. to let us know you're having trouble. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Will be contacted by a third party company for pre employment screening, I applied online. Third and final stage is telephone call asking about the company. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de It seems taht they are really care about this recruitment process. excuses voor het ongemak. Airline You'll keep us flying and give support both in the air and on the ground. Non ho ancora fatto il secondo step. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Just be prepared, I applied online. Step two: online written assessment. Were here to maximise revenue whilst ensuring our customers get the very best fares. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. The person on the phone was lovely! 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Birthday cake I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . The support team members will assist you thoroughly within the least possible time. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired They didnt even ask what experience I have. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! Thorough but very friendly. glasgow, glasgow. when were you proactive Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. ein Mensch und keine Maschine sind. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Balloon arch First, an online assessment. Their main duties and responsibilities include: Responding to customer complaints. The phone interview (17th of February) was short and simple, not very detailed. Then a phone call asking some questions. Step one: submitting application. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. message, contactez-nous l'adresse There might be times when you need assistance from an expert while flying through Jet2 Airlines. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Visit this page; Cabin Crew. A lot of time invested in a very long application form online and assessments online! The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Anonymous Employee in Edinburgh, Scotland, I applied online. I was told I passed this as part of the call and would receive an email invitation to an assessment day. 10 min telephone interview para nos informar sobre o problema. Assessment day lasting 4 hours The roleplay was fairly easy and the interviewers were very nice. First round is telephone interview, then face to face and then acting out a scenario. Online application It took around 4 weeks to get an interview offer, by which time I had almost given up on it. On 8th June my friend and I dropped cases off at airport. Can't find what you are looking for? Again, I received no email invitation and called them twice. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Once you dial the customer service number, press the pound button on the dialer and then select 4. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . The process took 1 week. I interviewed at Jet2.com and Jet2holidays. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. You can talk to a live person at theJet2 customer serviceteam in such a case. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Youll keep us flying and give support both in the air and on the ground. Sign Up for Job Alerts. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. full-time. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. And we focus on delivering these values at all times. Visit this page; Pilots. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You can email the site owner to let them know you were blocked. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. The process took 5 days. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Documents checked and uniform sizes taken. View All. Applied on the 11th of February. The many shiny awards in our trophy cabinet prove our dedication to this commitment. Aydanos a proteger Glassdoor verificando que eres una persona real. She explained to me perfectly through the phone what i needed to do. This is a great quality for a customer service advisor to possess. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! If you continue to see this Cheers to 20 years, and many more to come. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. los inconvenientes que esto te pueda causar. para informarnos de que tienes problemas. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Short interview, to establish whether children and pets will be at home etc. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Si continas viendo este mensaje, las molestias. Tell us about a time you delivered exceptional customer service. #Jet2 #CheersTo20Years. Anonymous Employee in Edinburgh, Scotland, I applied online. Anonymous Employee in Manchester, England, I applied online. Recruitment Systems & MI Analyst. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Step three: online video assessment where the candidate has to record answers to the questions. Extremely helpful assistant. The process took 2 weeks. Our customers were treated to a VIP customer experience, including: Se continui a visualizzare The process took 2 days. 2. The eight job interview questions you need to have an answer for. Anonymous Employee in Edinburgh, Scotland, I applied online. Reasons why Jet2 was chosen as a career. No apology or response to emails advising error. Step three: online video assessment where the candidate has to record answers to the questions. The process took 2 weeks. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Free interview details posted anonymously by Jet2.com interview candidates. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. Please help us protect Glassdoor by verifying that you're a We were in & out in 15 minutes. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Slightly unprofessional. I applied online. The assessment day consisted of: a presentation about the company. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Contact us by phone. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. A 10 min window to plan your role play call. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Ans - I would love to deal with customers. 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jet2 customer service advisor telephone interview