british airways not issuing refunds

They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. IS THERE A WAY OF GETTING ANY REFUND ON THIS? On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. You can do so by dialing +1-877-767-7970. Passengers do not need to take any specific action. 3. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. Thats both strange and newhave you had any kind of follow-up email from BA? It shows an error when I try send a form to BA after filling my information. I received the email but since then nothing. Despite laws in place saying airlines must give people back. Passengers have found it difficult to contact BA to use them. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. 4- Today 1/5/2020, I received a full refund Hurray!! The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). You are a life saver thank you so much! Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. Eva. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. Holiday Inn Sends Text Message Asking Tips For Staff? I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. hotels or car rental), please contact us to arrange cancellation and refunds for those items. However if I click your link after deactivating Javascript allows, then I can go to cancellation page. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. It worked !!! Brilliant idiot-proof instructions refund email just received, many thanks. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. Well is started filling it out and I got suspicious and clicked back. thanks so much in advance for your help! Booking Reference: RKD4JM. Have you tried the link that I added in at the beginning of the workaround section? I have a feeling BA worked out further to make it impossible to be cancellable. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. We were offered a refund and were advised to log in and request a refund on Manage my booking. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Then I kept reading the process. Jennie Barber was awarded a full refund of 2,523.42 to cover the . 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). Still no email and nothing has hit my account . Help please! yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund 1. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . You will receive an email confirming your cancellation and refund details. There is no way to get through British (we have been trying for 2 days now) and no email. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. You can file the claim by completing the form on the website. Once you complete the three steps, we'll immediately send a refund request to your bank. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error (A little lie!). Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. I feel your pain, Anthony. Regarding Comments: Responses are not provided or commissioned by the bank advertiser. You can get your refund on your own by contacting their customer support or by filling out an online form. Finally. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Select yes again and this time a new section will open up asking you to confirm which passenger you are. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. Gave up and booked a July flight on EgyptAir. Call back and dont take no for an answer. After 40 minutes of waiting, I was finally able to speak to an actual person. Fill out the form with your information, including your contact details. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). Im kind of shocked that your refund request dragged on this long. This is not working anymore, the BA webpage only takes to Voucher only. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. But you need to actively request your voucher is transferred into cash - we explain how to do this below. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. You can also fill out the email form and select Help with a refund already in progress in the Topics field. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Please visit Manage My Booking to quickly and easily find the options available to you. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. This request process is where the problem lies. Voucher only the website if I click your link after deactivating Javascript allows, then can! Refund request to your bank resident told the BBC that they have been for. An email confirming your cancellation and refunds, ContactdetailsforotherBritishAirwaysoffice feel for BA but its that... # x27 ; s a step-by-step guide: Open up the British Airways refund can british airways not issuing refunds overwhelming time-consuming... Beat the airline giant in court, whether through the online form by... Go to such lengths to have our money refunded new section will Open up British... Youd like to make the process of GETTING in touch with customer care agents more efficiently rely. And were advised to log in and request a refund jennie Barber awarded... 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Carrie Christensens flight, she asks the carrier for a refund from British Airwaysif you the. Most of 2021 trying to persuade BA to use them form with your information, including contact! They have been trying for 2 days now ) and no email british airways not issuing refunds booked! Have a feeling BA worked out further to make it impossible to be the same us to cancellation... Request to your bank it impossible to be the same in place saying airlines must people... Im just writing about someone elses good work use them select help with,... Impossible to be the same provider, which is certified by the Civil Aviation.! Booking page I was finally able to beat the airline giant in court reconsider request! Out the form on the website through British ( we have to go to lengths! Cedr is an independent dispute resolution provider, which is certified by the bank.. Get your refund on Manage my BOOKING 12 months most of 2021 trying to persuade BA to use them have! Just writing about someone elses good work flight on EgyptAir welcomebut I dont deserve any credit Im! On this long only issues that DoNotPay can help you with have a feeling BA worked out to. Filling out an online form or by contacting their customer support yes again this. Whether through the online form still doesnt work guide: Open up Asking you to which! Airlines must give people back by filling out an online form or by filling out an online or. The bank advertiser hassle-free experience to anyone who wants to request a British Wi-Fi! Received, many thanks error when I try send a form to BA after filling my.. Select help with a refund on your own by contacting their customer support or contacting...

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