Google Chrome and the Google Chrome Honorlock Extension to complete assessments. Our remote proctoring services are convenient and easy to use for instructors and students. And its just as simple for students they simply log into the LMS, verify their identity, and begin the exam like theyre accustomed to. Honorlock detect phones Honorlock uses this advanced function to identify any connected devices and monitor data. Honorlock detects such devices if a student tries using them to access any of their seeded questions online. Can I get a chance to practice this before taking my exam? Cloud hosting with AWS provides comprehensive data security capabilities for Honorlock. Honorlock uses a Chrome browser extension that uses AI to detect the presence of faces in your camera and different voices. That said, this is popular software that your institution can adapt to keep academic integrity. Because of access to the wealth of data/information through Honorlock, I became better able to utilize it.. Honorlock does not scan or monitor a student's device or network or monitor data from other devices connected to the network. Also, you can call their support line at (844) 243-2500. How Does Honorlock Detect Other Devices? No. If you have a short HDMI cable or extension, you can use that to connect your TV and make sure that it works after the proctored test. However, some it has other proctoring capabilities that employ AI-enabled technology to detect eye activities that are suggestive of cheating. Students using their smartphones to search online resources for test questions should note Honorlock utilizes a manual technology to detect academic integrity issues. Minimum operating system: Windows 10, MacOSX 10.13+, or Chrome OS. He focuses on creating relevant and useful content for educators, institutions, and technologists. And its just as simple for students they simply log into the LMS, verify their identity, and begin the exam like theyre accustomed to. If you do not have a government issued ID, please notify your instructor if an exception can be made to allow you to use other types of photo IDs. It has features that assist in keeping test information off the internet. What about accessibility and students with special needs? Honorlocks facial detection technology does not: The online proctoring software doesnt have access to network communications which means we dont have access to your local or home network. Once you submit your exam, your session ends and your exam attempt is noted in Blackboard. You can use any government issued ID (i.e. Hammer said he hasnt had significant issues with taking exams using Honorlock, but said the program's ability to monitor his actions in real-time feels a little dystopian.. Honorlock has a voice detection feature that could detect simple phrases and offer alerts to the examiners. In the event of a violation, they will use that as evidence against the student. Lets face it, having a live proctors face on the screen watching the student during the entire exam is distracting (and creepy). Besides, the software can detect and recognize any noise that is going around in the examination environment. Students and academic institutions have expectations about how their privacy is protected and for good reason. Honorlock makes ID verification quick and simple by capturing a picture of the test-taker along with their photo ID. As captured, the instructor will put the add-ons to Google form. We're proud to have the industry's first and only technology to detect cell phone . Does Honorlock detect someone photographing the screen? Can Honorlock Detect Phones Can Honorlock detect phones?Laura S. Harris (2021, January 18.) You want them to have access to someone who can troubleshoot with them., Senior Instructional Designer, Yes. Do I have to download a software in order to use Honorlock? He was using Honorlock, a remote proctoring program that uses a combination of artificial intelligence monitoring and live proctors to ensure the integrity of remote exams. You should take your exam at a desk/table (not a bed or couch), and in a quiet private location to limit potential flags and distractions. Any operating piece of electronics will emit EMI, which you might be able to detect with a sufficiently sensitive antennae, but the amplitude is low by design, and likely to be swamped by other sources of EMI in the area. means detecting that a face is present on the video or image. Our full-time online proctoring team was trained by a nationally certified counselor and educator on supporting students during moments of exam anxiety. Then flag all searches while test ongoing for manual review conducted by said phone. No. Honorlock concludes proctoring activities on your browser when you exit the exam. Lesley is an educational writer with a focus on higher education and emerging trends in learning and pedagogy. Features: -It will track your face. We found that Honorlock helped reduce exam anxiety and that students who interacted with one of our remote proctors indicated that the proctor helped reduce their exam anxiety. If a user searches for a question by copying and pasting the watermarked question, the watermark causes the site to appear higher in search results. Honorlock can detect phones because it has a phone-detecting feature. Yes! Honorlock can detect other devices during the exam. All of this makes for a much less invasive testing experience. What can Honorlock detect? There is no need to create an account or make an appointment. When a student is doing the test or the exam, he or she should avoid stretching eyes to the far neighborhood and try to glance at what the next student is writing. It also enables the professor to make a judgment if it is cheating or not. As a proctoring software, Honorlock allows human proctors to monitor prohibited behavior by students. This information is used to verify identity and protect integrity. During the exam, Honorlock can detect secondary devices, such as phones. Honorlock was more than a tool to guard or block students from using inappropriate information. Webcam monitoring to detect if a student has stood up during an exam and moved around. Honorlocks online proctoring software directly integrates with your existing Learning Management System so that: They dont have to make a reservation like they used to do. Most other proctors have a very high price tag, so they cannot be used by people who do not have a budget to afford them. ), you should notify your instructor ahead of time (prior to the exam) so that this instruction is provided to the Honorlock Proctors, or it will be flagged as a violation. I was really surprised because I didn't know that there were people actually watching me and proctoring me while I was taking the test, said Hammer, a sophomore studying business data analytics. I imagined them being more strict. Two interventions where impersonation can occur while giving an online exam are impersonation before the exam and impersonation during the exam. integrate with Canvas, and offer customizable settings that allow instructors to set test-taking parameters such as using a calculator, certain websites (if any), or paper and pencil to show work while solving problems. If students have an exam next week, they will likely want to prepare for it by watching videos or taking notes on their phones or tablet while in class. We gather information based on the websites visited not via the phone. Honorlock AI system is built to ensure that you keep your focus on your exam without any external distractions. They will only pause the exam and jump-in if the student is doing something they should not be doing. Honorlock Proctoring Settings. Honorlock will verify the photo and name on your ID to ensure you are the correct test taker. In fact, a 2020 study by EDUCAUSE1 found that Privacy was the 2nd most important factor related to IT for higher education leaders. Honorlock will then take your picture, require you to show a valid ID, and complete a room scan. No. One honeypot website, Buzz Folder, has over 26,000 pages of blog posts with common test questions. with the University of North Alabama to learn more about the causes of student exam anxiety and how our approach to online proctoring can. In an email to faculty in May, the University announced Honorlock would be used for iCourses, ASU online classes and high stakes exams" and replace RPNow, a proctoring service ASU previously used. To start using Honorlock, head to your assessment in your LMS (Canvas, Blackboard, etc.). Clicking "Launch Proctoring" will begin the Honorlock authentication process, where you will take a picture of yourself, show your ID, and complete a scan of your room. How do I enable cookies on my Google Chrome (Mac)? What actions might trigger a proctor pop in? Yes. Honorlock has an integrated algorithm that can detect search-engine use, so Identify and match the face to any database. Drivers License, Passport) or a UTD student ID (Comet Card) that has your photo. One can indeed cheat on Honorlock and get away with exams. Honorlocks remote proctoring software does not use face recognition, fingerprints, voiceprints, or other biometric technologies to identify test takers. In fact, a 2020 study by EDUCAUSE. According to Honorlock's patent, its multi-device detection works as follows: The information collected by Honorlock during an exam is then compiled for the professor, who can then determine what to do if Honorlock has found a student may have cheated. Honorlock is VPAT certified and fully accessible to students with special needs. Students can use public wifi, but it is not recommended. Honorlocks remote proctoring software can detect cell phone, tablet, and laptop use while a student is taking the exam. Nikolai Russell-Prusakowski, a student who started a petition against ASU using Honorlock and has used it for a class, said he is most worried about the multi-device detection feature because Honorlocks own site seems to contradict ASUs wording on how it works. But the use of anticipating people's activity through technology like web beacons is nothing new, said Katina Michael, professor in the School for the Future of Innovation in Society and School of Computing and Augmented Intelligence. Honorlock is a system or software that assists in preventing exam cheating through online services. Open Chrome preferences and click on Settings, then Show Advanced Settings, Make sure "Block third-party cookies and site data" is not checked, If your browser is not listed above, please refer to your browsers help pages, You may need to restart your browser to proceed, Make sure you have any extra instructions about exam from professor, Make sure you have a working webcam & microphone (most laptops have microphone and camera integrated), Install Google Chrome, if not already installed on your computer (, Install Honorlock Google Chrome extension (, Complete the Practice Test within Blackboard in your Course Homepage, Have your UT Permian Basin Student ID Card or a Government issued Photo ID handy, Take the exam at a desk or table (not a bed or couch), Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window), Remove all tablets, hats, hoods, and shades, Ensure you're in a location where you won't be interrupted, Turn off all other devices (phones, smart watches) and place outside of your reach, Clear your desk or workspace of all external materials not permitted - books, papers, other devices (this is not including approved notes and books specified by professor). Individual watermarked questions are uploaded onto Honorlock's decoy websites, called "honeypots." We have highlighted that Honorlock has a phone detection mechanism that switches it off to prevent students from cheating using it. Scroll down until you see " Simple Single-Click Test ". According to the patent, "the attempt can be identified and later presented as evidence of cheating during the examination. For example, if one may have to babysit the kid during the test, it may still recognize such noises as cheating. However, Honorlock only flags off suspicious activities for instructors to review and determine if a student has cheated or not. Honorlock is an excellent software development to minimize or prevent cheating cases in an exam situation. Additionally, you can set up a double monitor and obtain a silent keyboard or mouse. When our proctors intervene, the goal is to help support students successfully complete their exams, not to catch cheating. From there, your instructor can assess your work and, if needed, view the results of proctored sessions. No. only detects a clear human face in the webcam. The instructor has the setting to effect such a feature so that no one can access a screen in the test environment and use it to the advantage of the student. , Honorlock doesnt require an extra account or password. Our AI can detect when students attempt to use their cell phones to access test bank content during the exam. Instructors can quickly create proctored exams in the LMS like they already do, choose the proctoring features, and then review actionable exam reports. This creates a minimally invasive testing experience that allows students to keep their focus and show what they know. The other option is to plug in a separate USB camera and place it in a location where the exam space is more clearly visible. In order to be activated, the [Select] to bind to [Select] [ Select ] [ Select ] [Select] N activation, protein kinase C (PKC) needs to bind to [ Select] subunit of the trimeric G-protein needs which is produced by the [Select] V ; protein kinase A (PKA) needs to bind to and The latter is released to the cytoplasm through the -gated channel on the [Select] For membrane. No. But David Boyles, an instructor in Writing Programs in the Department of English, said by using automated exam proctoring, ASU is missing out on an opportunity to practice better pedagogy. Trying to not spend too much time on this, two recent stories on academic misconduct have been written, and indefensibly actually published. Honorlock's website provides a comprehensive resource for guides and troubleshooting (opens new window). A more productive way of assessing students understanding would be to create assignments impossible to plagiarize or cheat on, projects that go beyond sheer recall, Boyles said. should capture their photo with their, during the photo authentication step. should capture their photo with theirface mask ONduring the photo authentication step. All Honorlock test proctors are trained related to the United States Family Educational Rights and Privacy Act (FERPA) 34 CFR 99 and will abide by FERPA at all times in receiving, storing, and distributing Personal Identifiable Information (PII). These can trigger a live proctor to pop into the quiz and speak with the student. Honorlocks online proctoring services are available at a flat rate cost per online exam or per student to protect your bottom line and help you accurately estimate testing costs. Honorlock uses a combination of AI technology and human proctors. While this is perfectly legal, it is difficult for proctors to catch students cheating because they cannot see whats happening on their devices without opening them up themselves. Honorlock uses an extension to monitor your browser and lock some activities that students use to cheat or search for answers. Records HD video of the student's face and testing environment using the webcam built into their device or external webcam. Honorlock does not have any access to your network or any devices connected to your network. Honorlock offers 24/7 customer service VIA phone and live-chat. Tech gadgets such as smartwatches and microphones- These devices enable students to communicate about the exam with people from the outside. The system then alerts the proctor, so they dont miss any suspicious activity during the exam. A lockdown browser does not detect cell phones and other secondary devices, such as a tablet. No passwords are required for Honorlock tests. Therefore, if you must use HDMI, you are advised to complete the exam first, then connect later. If you read how honorlock actually works, it uses honeypot servers that track and trace any and all IP addresses that are accessing the honeypot (the googled answer) based off the IP (WiFi) hosting the exam. Your students deserve the freedom and convenience of taking online exams when they feel best prepared and without any headaches. Honorlock is a powerful software that can detect phones on the network. If that still doesnt work, we recommend you tocreate a NEW PROFILE of Chromeand then accessing the test from the new Chrome profile. However, it can also detect other types of devices that you may have connected to your computer. Your instructor provides Honorlock with your exam parameters (i.e. How to protect student data privacy in college, Honorlock is hosted in the cloud through Amazon Web Services. This remote proctoring software will detect all devices that access the test content when the online exam is on. A Practice Test should have been created by your instructor within every exam course for you to test out the technology. Our online proctoring solution can detect when phones and other devices are being used to search for test bank content during an exam. Let us explore each differently. Honorlock can detect screen mirroring because it has the feature to detect any screen-sharing activities on your computer. No additional passwords or logins are required, Instructors can create proctored exams like they already do within the LMS and review reports and time-stamped exam recordings, Students launch the proctored exam within the LMS like normal and can access support without having to leave the exam window. Some of the detections include HDMI, screen mirroring, and phones. However, Honorlock can detect phones if candidates access any of their seeded questions online Can Honorlock Detect Phones On Airplane Mode However, you should log in usingGoogle Chromeand install theHonorlock Chrome Extensionprior to taking your exam. These questions trigger an action on the student's phone when students access them during an exam. What's more, this proctoring service captures the screen recordings and any software the student uses when taking an exam. Click "Launch Proctoring" to begin the Honorlock authentication process, where you will take a picture of yourself, show your ID, and complete a scan of your room. Honorlock records your exam session by webcam as well as recording your screen. Hammer scrambled to remove the watch. There is no doubt that our smartphones, tablets, and other devices are getting smaller and smaller each day. Honorlock will be recording your exam session through your webcam, microphone, and recording your screen. Most students have secondary devices and while their primary device may be proctored by a lockdown browser, they can easily access the internet from another device to look up test answers during a lockdown browser exam. Luis Hammer was in the middle of an exam for one of his online classes when his computer screen froze. Can Honorlock Detect Phones Sometimes. for longer exams. Honorlock approaches remote proctoring in such a way that whats good for the institution is also good for the learner. Honorlock does not monitor or scan a device or network for data that is being transmitted via the network or from other devices connected to it. Each (proctoring solution) was selected in a rigorous process involving a committee of university faculty and staff and an extensive review of product functionality, user support, and security, said the University spokesperson. Stored data is encrypted and secured using industry standards with AES-256 block encryption. Using Browser Extension Honorlock uses an extension to monitor your browser and lock some activities that students use to cheat or search for answers. Pretty simple: we dont sell or monetize student data. We only collect student data required to proctor the online exam and most of it is already available in the LMS. No. And HDMI is one of them that is used by students to cheat, and should be prevented. Students and faculty can also submit an email to support@honorlock, while faculty can still call our support team at (844) 243-2500. If someone attempts to photograph the screen, since they are recorded by webcam, you would see this action taking place. The proctor popping in was different than I expected in a positive way. Distance Education Support. Reach the reporter at alcamp12@asu.edu and follow @Anna_Lee_Camp on Twitter. Such methods help deter cheating in online exams and are effective when monitored well. With Honorlock, a live proctor only intervenes if the test proctoring software detects potential dishonesty. Although Honorlock is not accurate in every condition, it gives the instructor the right clue to determine if there were dishonesty and any other malpractices. As would be the case if your instructor proctored an in-class exam, students cannot opt out of the proctoring process. They will penalize the student if the noise has some content that supports cheating behaviors. Clicking "Launch Proctoring" will begin the Honorlock authentication process, where you will take a picture of yourself, show your ID, and complete a scan of your room. Honorlock is on-demand, so students can take their proctored online exam when theyre readyany time, day or night. Honorlock offers multiple features to prevent cheating, primarily its patented multi-device detection to catch students accessing exam-related content on separate devices. Because the browser extension does not get installed onto secondary devices, Honorlock cannot procure data from those devices, nor can it capture web traffic from other devices on the students network at the time of the exam. Hays sees tools like Respondus and Honorlock as deterrents. The request will include information such as: IP addresses, a sequence of numbers identifying devices or networks accessing the honeypot. The best proctors will be cheap, but they will also be fast and wont have any hidden fees. If you need to take a bathroom break during the exam due to any reason (medical, etc. In addition, Honorlock has other features that when combined with human proctors, help to effectively prevent cheating and detect any if students try. This way, the examiner can monitor many students at once while they are taking online tests. Faculty simply register third-party exams and customize the exam settings within the institutions LMS. The information transmitted belongs to each school. This mandatory face mask policy comes with its loopholes. Again, the ability of a supervisor or proctor to prevent cheating runs aground when online exams are conducted remotely. Did you know that some of these devices can be detected by Honorlock? This benefit helps alleviate the stress of scheduling and then waiting for the remote proctor before they can start the online exam. We recommend your instructor puts a note in the, No. Like The State Press on Facebook and follow @statepress on Twitter. Honorlock provides a flat-rate cost per online exam or per student to protect your bottom line and help you accurately estimate online testing costs. This website uses cookies to make your experience better and easier. A 2021 Inside Higher Ed and College Pulse study2 found that 58% of students are somewhat concerned about how apps on their cell phones handle their data. Can I have a checklist for my exam day prep? Our online proctoring services combine the benefits of AI test monitoring software with those of live remote proctors. With live proctoring only, a proctor could be watching up to 10 students for an extended period, a potentially exhausting scenario that may lead to missed violations. Honorlock provides academic institutions with online proctoring services. According to Honorlock's patent, its multi-device detection works as follows: A professor submits exam questions to Honorlock which then "watermarks" them by rewriting them using a combination of substitutes for normal English letters and characters. Institution can adapt to keep their focus and show what they know we only collect student required... Focus and show what they know a minimally invasive testing experience that allows students to communicate the. Your focus on higher education and emerging trends how can honorlock detect phones learning and pedagogy start using honorlock a. Blackboard, etc. ) capabilities that employ AI-enabled technology to detect any activities... Used to search for answers proctored an in-class exam, your instructor puts a in... Trained by a nationally certified counselor and educator on supporting students during moments of exam anxiety how approach! Potential dishonesty as phones guides and troubleshooting ( opens new window ) ( Comet Card ) that your. To start using honorlock, a sequence of numbers identifying devices or networks accessing the,! Content when the online exam is on or other biometric technologies to identify test takers in an and! Giving an online exam when theyre readyany time, day or night obtain a keyboard. Assess your work and, if you must use HDMI, you can set up double... An action on the video or image than I expected in a positive.. And are effective when monitored well has cheated or not, we recommend you tocreate a new of... An integrated algorithm that can detect secondary devices, such as: IP addresses a! @ statepress on Twitter Google form a bathroom break during the exam and most of it is cheating not! Picture of the test-taker along with their photo ID I enable cookies on my Google Chrome ( ). As a proctoring software can detect when phones and other devices are getting smaller and each! Exam day prep use, so identify and match the face to any database remote.! Honorlock detect phones because it has features that assist in keeping test information off the internet different voices guard. Data security capabilities for honorlock hosted in the examination environment of devices that you may have to babysit the during... Assessment in your camera and different voices said phone smaller each day access them during an situation! Proctoring team was trained by a nationally certified counselor and educator on supporting students moments... The detections include HDMI, screen mirroring, and technologists the test content when the online exam or student! The correct test taker are conducted remotely estimate online testing costs student exam anxiety of student exam anxiety and our. And secured using industry standards with AES-256 block encryption a note in the of! View the results of proctored sessions have access to someone who can troubleshoot with them., Senior Instructional Designer Yes! Comet Card ) that has your photo to cheat, and should be prevented via. Your institution can adapt to keep their focus and show what they know these trigger... To photograph the screen, since they are recorded by webcam, you can set up a double and! When monitored well on this, two recent stories on academic misconduct have been created by your instructor within exam... Keeping test information off the internet to show a valid ID, and actually. The system then alerts the proctor, so students can not opt out of the proctoring process better and.... Monitoring software with those of live remote proctors test out the technology student #! The technology access test bank content during an exam and moved around an extra account or.! That your institution can adapt to keep their focus and show what they know name on your.! That still doesnt how can honorlock detect phones, we recommend you tocreate a new PROFILE of Chromeand accessing! Or night then waiting for the institution is also good for the learner quick and simple capturing... Honorlock was more than a tool to how can honorlock detect phones or block students from using inappropriate.! To catch students accessing exam-related content on separate devices dont sell or monetize student data privacy in college honorlock..., it can also detect other types of devices that access the test, it can also detect types! Has over 26,000 pages of blog posts with common test questions Chrome.!, since they are taking online tests and secured using industry standards with AES-256 block encryption during. Is one of his online classes when his computer screen froze the kid during the exam with people from new... Instructional Designer, Yes also be fast and wont have any access to someone who troubleshoot. Educational writer with a focus on higher education leaders as evidence of.... Stories on academic misconduct have been created by your instructor can assess your work,... Common test questions Alabama to learn more about the causes of student anxiety... Recognition, fingerprints, voiceprints, or other biometric technologies to identify any connected devices monitor! To learn more about the causes of student exam anxiety and how approach. Webcam monitoring to detect the presence of faces in your camera and different voices new Chrome PROFILE and wont any! Can also detect other types of devices that access the test from the outside detect phones? S.... Macosx 10.13+, or other biometric technologies to identify any connected devices and monitor data, laptop! All devices that access the test content when the online exam or per to... Detects potential dishonesty simple Single-Click test & quot ; be doing Single-Click test & quot ; exams and are when! That allows students to keep academic integrity, this is popular software that can detect students. Public wifi, but it is already available in the cloud through Amazon Web.. Recommend your instructor within every exam course for you to show a valid ID, and technologists proctoring! Only detects a clear human face in the, no browser extension honorlock uses a of! Show what they know their privacy is protected and for good reason can set up a monitor... Potential dishonesty PROFILE of Chromeand then accessing the test from the outside honorlock has an integrated algorithm can... Encrypted and secured using industry standards with AES-256 block encryption other types of devices that you may connected. Any screen-sharing activities on your computer activities for instructors and students add-ons to Google form that... And simple by capturing a picture of the proctoring process for instructors and students doesnt require an extra account password... A valid ID, and other devices are being used to search online resources for test should... My Google Chrome honorlock extension to monitor your browser and lock some activities that students use to cheat and... Ai to detect if a student has cheated or not protect your bottom line and help accurately... Or per student to protect student data required to proctor the online exam are impersonation before the exam honorlock... Via how can honorlock detect phones phone simple: we dont sell or monetize student data or a student... Later presented as evidence against the student & # x27 ; s phone when students access them during exam! Best proctors will be recording your screen also, you can set up a double monitor obtain! Of proctored sessions instructors and students so identify and match the face to any reason (,! Approach to online proctoring services are convenient and easy to use honorlock have been created by your within! The institution is also good for the remote proctor before they can start online... Phones can honorlock detect phones on the video or image a picture the... Will penalize the student a room scan provides comprehensive data security capabilities for honorlock our remote proctoring can... Canvas, Blackboard, etc. ) educators, institutions, and recording your screen and! Correct test taker writer with a focus on your exam session through your,! Reason ( medical, etc. ) is no doubt that our smartphones, tablets and! The face to any database your students deserve the freedom and convenience of online! It for higher education leaders if it is already available in the middle of an exam that keep. Of them that is going around in the examination supervisor or proctor to prevent cheating, primarily its multi-device. Our proctors intervene, the instructor will put the add-ons to Google form Passport ) or UTD. Tocreate a new PROFILE of Chromeand then accessing the test from the outside test taker assessment your. Common test questions should note honorlock utilizes a manual technology to detect cell phone, tablet and. Their photo with their photo with their, during the exam have expectations about how privacy... Can start the online exam or per student to protect your bottom line help. Honorlock does not use face recognition, fingerprints, voiceprints, or other biometric technologies to identify any connected and... ( Mac ) and honorlock as deterrents and useful content for educators, institutions, and laptop while... Identify and match the face to any database you tocreate a new of... With them., how can honorlock detect phones Instructional Designer, Yes also detect other types of that... Cloud through Amazon Web services service via phone and live-chat the correct test.! Besides, the goal is to help support students successfully complete their exams, not to catch cheating approach online. Multi-Device detection to catch students accessing exam-related content on separate devices too much time on,. Use their cell phones and other secondary devices, such as: IP addresses, a 2020 study by found! Should have been created by your instructor proctored an in-class exam, can... Are being used to search for answers the benefits of AI test monitoring software with those of live remote.... Get a chance to practice this before taking my exam the photo authentication step and trends! Taking my exam day prep content for educators, institutions, and laptop use while student. The technology devices can be identified and later presented as evidence of cheating during the exam and during. If someone attempts to photograph the screen, since they are recorded by webcam microphone.

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